PRODUCTS
PRE-ORDER - GENERAL
Each product may have different policies, and all policies are primarily based on the information provided on the product page. Please make sure to check the product page before making a purchase. Pre-order items are new products available for purcha
SIGNED ALBUMS
RANDOMIZATION Member signatures are random and cannot be chosen. Buying multiple albums does NOT guarantee all members’ signatures. To minimize duplicate signatures, please avoid splitting your orders. Randomization is attempted to the best of its ab
EXCLUSIVES/VERSIONS
Member, album, and/or photocard versions are random and cannot be chosen unless otherwise indicated. Buying multiple albums does NOT guarantee all versions. To minimize duplicates, please avoid splitting your orders. Randomization is attempted to the
MERCHANDISE
FINAL SALE ALL MERCHANDISE ITEMS ARE FINAL SALE. CLAIMS FOR RETURNS, REFUNDS, AND EXCHANGES WILL NOT BE ACCEPTED. Please carefully review your item selection and size charts before finalizing your order. CARE & MAINTENANCE To ensure the longevity of
FANSIGN/VIDEO CALLS
For online orders, the CUSTOMER NAME, ATTENDEE NAME (found on hello82.com > Account) and Name on the Photo ID MUST match. No nicknames will be accepted. If your information is incorrect, please cancel your order and re-order correctly within the sale
PLAY82
Online pre-orders for participant bundles drop on the website or app. Please download the DROPS app and continue to follow our socials for the latest updates. For online pre-orders, the CUSTOMER NAME, ATTENDEE NAME (found on hello82.com > Account), a
GIFT CARDS
Digital gift cards are available for purchase and do not expire. Gift cards can only be used online and are not redeemable at hello82 Fan Spaces. NOTE: Gift cards are final sale and non-refundable.